Manage This … Coaching Employees

Coaching your employees is crucial. Some managers mistakenly believe that coaching only applies to “problem” employees, but nothing could be further from the truth. You need to coach all of your employees, especially your stars. By comparing “traditional” management with a coaching model, you can see the benefits of coaching:

Traditional management assumes the manager has all the answers, while coaching assumes employees have knowledge.
In traditional management the manager gives advice, while in coaching the manager listens closely, and then asks appropriate questions to help employees find answers.
In traditional management it is difficult for employees to get anything done when the manager is physically gone. With coaching, employees have knowledge and can continue working when the manager is not physically there.
In traditional management, the manager is constantly fixing problems. In coaching, employees fix the problems and managers spend their time developing the employees.
With traditional management, managers say, “Here’s what you should do.” With coaching, managers say, “Tell me the options you have considered.”
The result? When you manage traditionally, employees feel like they leave their brains at the door when coming to work. When you are coaching your employees, they are happier, more motivated and more productive.

Of course, this is more easily said than done. Coaching requires some specific skills, like observation and assessment, questioning, listening and feedback. Initially, coaching takes more time than traditional management. However, when your coaching results in employees solving issues themselves versus you giving them the answers, you will find that they are more likely to come up with the solution on their own the next time. In the long run, you will save time and have a stronger team.

To learn more specific ways how to coach your employees, contact Halmi Performance Consulting (kerrie@halmiperformance.com or 510-336-0654)to receive one-on-one coaching, attend a public “Coaching Clinic” (read about it in this newsletter) or arrange a customized Coaching Clinic at your organization.

Manage This … you’ve most likely heard about emotional intelligence. What does it mean for managing your people? Find out right here on the second Monday in November.

Please feel free to call or write with questions or comments. I welcome your feedback.

Please pass this to others who would benefit from it.

If you want specific references for any of the material, please let me know.

Manage This … is a monthly eZine by Kerrie Halmi, Halmi Performance Consulting. Visit www.halmiperformance.com.

A reporter for The Monthly interviewed me on a piece about coaching—see it at http://www.themonthly.com/shopping-05-08.html. Bay Area BusinessWoman asked me to write an article on communication—it’s at http://www.babwnews.com/article.php?id=356.

October 2005

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